Our main contact number is 020 3002 0111 which we introduced in 2012. This London number is charged at normal geographic rates and is included in almost all bundles of calls from landlines and mobiles. There is therefore usually no marginal cost to call it.
From 2004 until 2012 we advertised an 0845 number for our main point of contact; this was to allow us to relocate if necessary and avoid high costs of new numbers and stationery. We have not advertised this number since 2012. We never received any income from this number.
Some customers may still use this number and we are obliged by new Ofcom rules from July 1 2015 to make the following statement on charges to our 0845 838 5121 number:
Calls cost 7p per minute plus your phone company's access charge
Please get in touch if you need any further information.